Term and Conditions

Last Updated: [Insert Date]

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is intended for customers aged 18+ purchasing gardening products for personal use. We reserve the right to refuse service to anyone at our discretion.

1.2 Intellectual Property

All content on ukhomegardenshop.com, including text, images, logos, and product descriptions, is the property of Bosch Store or our suppliers and protected by copyright laws. Unauthorised use is prohibited.

2. Product Information

2.1 Product Range

We specialise in quality gardening products including:

• Garden tools & equipment (lawn mowers, hedge trimmers, hand tools)
• Garden furniture & structures (sheds, arches, gazebos)
• Plant care items (compost, fertilisers, bulbs)
• Garden decorations & ornaments

2.2 Product Descriptions

We strive for accuracy in product descriptions, images, and pricing. However, slight variations may occur. Dimensions and colours may differ slightly due to screen settings.

2.3 Restricted Items

Certain products like plant bulbs and live plants cannot be returned for health and safety reasons (see Section 6).

3. Ordering and Payment

3.1 Order Process

Placing an order constitutes an offer to purchase. We process orders within 1-2 business days (excluding weekends/holidays).

3.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

Payment is taken at time of order. For security, we may request additional verification.

3.3 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to correct pricing errors.

4. Shipping and Delivery

4.1 Shipping Options

We offer:

• Standard Shipping (£12.95): DHL/FedEx, 10-15 business days after dispatch (orders under £50)
• Free Shipping: EMS, 15-25 business days after dispatch (orders over £50)

4.2 Delivery Areas

We ship worldwide except to certain Asian countries and remote locations. If we cannot ship to your address, we will notify you promptly.

4.3 Delivery Issues

You must inspect goods upon delivery. Report damaged/missing items within 48 hours with photos of the item and packaging.

5. Customer Responsibilities

• Provide accurate delivery and payment information
• Ensure someone is available to receive deliveries
• Check products upon delivery and report issues promptly
• Follow product instructions and safety guidelines
• Use products only for their intended gardening purposes

6. Returns and Refunds

6.1 Returns Policy

You may return most items within 15 days of receipt if:

• In original condition with packaging
• Unused and undamaged
• Includes all tags and accessories

6.2 Non-Returnable Items

For health/safety reasons, we cannot accept returns of:

• Plant bulbs and live plants
• Opened bags of compost/soil/bark chippings
• Used garden tools/equipment
• Personalised ornaments

6.3 Returns Process

1. Email [email protected] with your request
2. Receive Return Authorization (RMA)
3. Ship item to our address with RMA visible
4. Allow 5 business days for inspection upon receipt

Note: Customers are responsible for return shipping costs unless the return is due to our error.

6.4 Refunds

Refunds are issued to the original payment method within 3-5 business days (cards) or 24-48 hours (PayPal). Original shipping fees are non-refundable unless due to our error.

7. Liability and Disputes

7.1 Product Use

We are not liable for misuse of products. Always follow manufacturer instructions, especially for power tools and equipment.

7.2 Limitation of Liability

Our liability is limited to the purchase price of the product. We are not liable for indirect or consequential damages.

7.3 Governing Law

These terms are governed by UK law. Any disputes will be resolved in UK courts.

8. Privacy and Data Protection

We handle personal data in accordance with our Privacy Policy and GDPR requirements. By using our site, you consent to our data practices.

9. Changes to Terms

We may update these terms periodically. Continued use after changes constitutes acceptance of the new terms.

10. Contact Us

For questions about these Terms:

Bosch Store at UK Home Garden Shop
18 Church St, Inverness, GB IV2Q 2HE
Email: [email protected]