At Bosch Store at UK Home Garden Shop, we’re committed to making your gardening experience as enjoyable and hassle-free as possible. Below you’ll find all the details about our shipping options and straightforward returns process.

Shipping Information

Order Processing Time

We process all orders within 1-2 business days (excluding weekends and public holidays). You’ll receive an email confirmation with tracking information once your order ships.

Shipping Options

We offer two convenient shipping methods to suit your needs:

1. Standard Shipping

  • Carrier: DHL or FedEx
  • Delivery time: 10-15 business days after dispatch
  • Cost: £12.95 (applied to all orders under £50)
  • Best for: Customers who want faster delivery

2. Free Shipping

  • Carrier: EMS
  • Delivery time: 15-25 business days after dispatch
  • Cost: Free for orders over £50
  • Best for: Budget-conscious customers who don’t mind waiting longer

Shipping Restrictions: We ship worldwide except to certain Asian countries and remote locations. If we’re unable to ship to your address, we’ll notify you promptly.

Payment Methods

We accept: Visa, MasterCard, JCB, and PayPal for your convenience.

Returns & Exchanges Policy

We stand behind the quality of our garden products. If you’re not completely satisfied, you may return most items within 15 days of receiving your order.

Eligibility for Returns

To qualify for a return or exchange, items must be:

  • In original condition
  • Unused and undamaged
  • In the original packaging with all tags and accessories included

Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

  • Plant bulbs and live plants (from our Artificial Plants and Plant Bulbs categories)
  • Opened bags of compost, soil, or bark chippings
  • Used garden tools and equipment (lawn mowers, hedge trimmers, etc.)
  • Personalized or custom-made garden ornaments

Returns Process

Step 1: Submit a Returns Request

Email our customer service team at [email protected] with the following information:

Subject: Return Request – Order #[Your Order Number]

Email Body:

Dear Bosch Store Team,

I would like to request a return/exchange for my recent order #[Your Order Number].

Product Details:

  • Product Name: [Product Name]
  • Quantity: [Quantity]
  • Reason for Return: [Reason – e.g., Wrong Size, Damaged, Not as Described]

I understand I will need to return the item to:

18 Church St, Inverness, GB IV2Q 2HE

Please advise on next steps.

Best regards,
[Your Full Name]
[Your Contact Number]

Step 2: Receive Return Authorization

Within 2 business days, we’ll email you a Return Merchandise Authorization (RMA) number and return instructions.

Step 3: Package and Ship Your Return

Securely package the item(s) in the original packaging and include:

  • The RMA number clearly visible on the outside of the package
  • A copy of your order confirmation or packing slip

Ship your return to:

Bosch Store Returns
18 Church St
Inverness, GB IV2Q 2HE

Note: Return shipping costs are the customer’s responsibility unless the return is due to our error. We recommend using a trackable shipping service.

Step 4: Refund or Exchange Processing

Once we receive and inspect your return (typically within 5 business days after delivery), we’ll process your refund or exchange.

Refund Information

  • Refund Method: Refunds will be issued to the original payment method used for purchase (Visa, MasterCard, JCB, or PayPal)
  • Processing Time:
    • 3-5 business days for credit/debit card refunds to appear on your statement
    • 24-48 hours for PayPal refunds
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error

Exchanges

For exchanges of garden furniture, tools, or ornaments:

  • Follow the standard returns process above
  • In your return request email, specify the replacement item you’d prefer
  • We’ll process the exchange once we receive your return
  • You’ll be responsible for any price difference and additional shipping costs

Damaged or Incorrect Items

If you receive a damaged item or incorrect product (e.g., wrong garden tool or ornament):

  • Contact us within 48 hours of delivery
  • Include photos of the damaged/incorrect item and packaging
  • We’ll arrange for a replacement or refund at no additional cost to you

Need Help With Your Return?

Our gardening experts are happy to assist with any return queries. Contact us at [email protected] or call [+44] [insert phone number if available].

We appreciate your trust in Bosch Store at UK Home Garden Shop for all your gardening needs. Happy gardening!