Welcome to Bosch Store’s FAQ section! We’ve compiled answers to the most common questions about our premium garden products and services. Can’t find what you’re looking for? Our gardening-savvy customer service team is always happy to help at [email protected].

About Our Store

What kind of products does Bosch Store specialise in?
We specialise in premium garden products ranging from practical tools to beautiful decor. Our offerings include garden furniture, tools & equipment (including Bosch power tools), lawn care products, plants & bulbs, garden structures like sheds and arbours, and decorative items to enhance your outdoor space.
What makes Bosch Store different from other garden retailers?
Bosch Store combines quality (including professional Bosch equipment) with a carefully curated selection of garden essentials and decorative items. We focus on both functionality and aesthetics, offering everything from sturdy lawn mowers to delicate artificial plants, all with reliable global delivery.

Product Questions

Do you sell genuine Bosch garden tools?
Yes! We’re proud to offer authentic Bosch power tools including grass trimmers, hedge trimmers, and other professional-grade garden equipment. All our Bosch products come with full manufacturer warranties.
Are your artificial plants weather-resistant?
Most of our artificial plants are designed for outdoor use with UV protection, but we recommend checking individual product specifications. For items not rated for permanent outdoor exposure, we suggest using them in covered areas or bringing them indoors during extreme weather.
What’s the difference between your various soil and compost products?
We offer different blends for various gardening needs:
  • Compost: Nutrient-rich for plant growth
  • Soil: Various pH-balanced blends
  • Bark Chippings: Great for moisture retention and weed suppression
Product pages include detailed descriptions to help you choose the right option for your garden.

Ordering & Account

How do I create an account?
During checkout, simply select “Create an Account” and provide your details. Account benefits include order tracking, wish lists, and faster future checkouts.
I forgot my password – how can I reset it?
Click “Forgot Password” on the login page and enter your email address. You’ll receive instructions to create a new password within minutes.
Can I modify or cancel my order after placing it?
We process orders quickly to ensure fast delivery. Please email [email protected] immediately with your order number if you need to make changes. We’ll do our best to accommodate your request if your order hasn’t entered the dispatch phase.

Payment Options

What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All payments are processed securely through encrypted connections.
Is it safe to enter my credit card information on your site?
Absolutely. We use industry-standard SSL encryption for all transactions. For added security, we also offer PayPal checkout which keeps your financial details private.
Why was my payment declined?
Common reasons include:
  • Incorrect CVV code or expiration date
  • Insufficient funds
  • Your bank’s fraud prevention measures
We recommend contacting your card issuer if the problem persists. Alternatively, try PayPal which often bypasses these issues.

Delivery Information

What are your delivery options and costs?
We offer two convenient options:
  1. Standard Shipping (£12.95): 10-15 day delivery via DHL/FedEx with tracking
  2. Free Shipping: For orders over £50, 15-25 day delivery via EMS
Both options include order processing time of 1-2 working days.
How long does delivery take?
After 1-2 working days processing:
  • Standard Shipping: 10-15 days after dispatch
  • Free Shipping: 15-25 days after dispatch
These are estimates and may vary slightly by location. Large items like sheds may require special arrangements.
Do you deliver worldwide?
We deliver globally except to some remote areas and parts of Asia. During checkout, our system will confirm if we can deliver to your address. For special inquiries, please email [email protected].
Can I track my order?
Yes! Once your order ships, you’ll receive an email with tracking information. You can also check your order status by logging into your account.
What should I do if my package arrives damaged?
Please inspect packages immediately upon delivery. If damage is found:
  1. Note any visible damage on the delivery receipt
  2. Take photos of the damaged package and items
  3. Email us at [email protected] within 48 hours with your order number and photos
We’ll arrange for replacement or refund as appropriate.

Returns & Refunds

What is your return policy?
We accept returns within 15 days of delivery for most items in original condition. Some exceptions apply:
  • Live plants and bulbs cannot be returned
  • Custom or special order items may not be returnable
  • Opened bags of compost/soil may be subject to restocking fees
Please email us to initiate a return.
How do I return an item?
  1. Email [email protected] with your order number and reason for return
  2. We’ll provide return instructions and any applicable return labels
  3. Pack items securely in original packaging if possible
  4. Ship the return and provide us with the tracking number
Refunds are processed once we receive and inspect the returned items.
How long do refunds take?
Once we receive your return:
  • Allow 3-5 business days for inspection
  • Refunds are processed within 2 business days after approval
  • Credit card refunds may take 5-10 business days to appear on your statement
We’ll email you at each step of the process.
Do you offer exchanges?
Yes! For size or color exchanges, please indicate this in your return request. We’ll process the exchange once we receive your original item. For faster service, you may place a new order and return the original separately.

Still have questions? Our gardening experts are here to help! Contact us at [email protected] or write to us at:
Bosch Store, 18 Church St, Inverness, GB IV2Q 2HE

Happy gardening from all of us at Bosch Store!